Frequently Asked Questions

My Utility Switch is an independent customer assistance service that provides general guidance related to residential utility services. We help customers understand common utility-related processes, including new service inquiries, service transfers, utility billing guidance, estimated utility bill information, and general utility-related questions.

No. My Utility Switch is not a utility company and does not supply electricity, gas, water, internet, cable television, or telephone services. We are an independent customer assistance service and are not affiliated with, endorsed by, or acting on behalf of any utility provider or government agency.

We assist residential customers who are looking for general information and guidance regarding utility-related services and processes.

Yes. We provide general guidance to help customers understand the typical process involved in requesting a new residential utility service.

Yes. We provide general information about transferring residential utility services when moving and explain the common steps involved.

Yes. We provide general billing guidance to help customers better understand common utility bill components, billing periods, and payment-related information. Please note that we do not access customer accounts or issue official utility bills.

We can provide general information about the factors that commonly affect residential utility bills, such as seasonal usage and household consumption. We cannot predict or guarantee future utility charges.

We do not provide technical repairs or dispatch technicians. We can offer general guidance on how customers may request technical support from the appropriate utility provider.

No. My Utility Switch does not collect or process utility bill payments unless this service is specifically described on our website. Our role is to provide independent information and customer assistance.

If a service fee applies, it will be clearly explained to customers before any service is provided. If no fee applies, there is no obligation simply for contacting us.

No. We are completely independent and are not affiliated with, endorsed by, or acting on behalf of any utility company, energy provider, municipality, or government agency.

We believe transparency is important. Our website clearly explains our independent role so visitors understand who we are, the services we provide, and the services we do not provide.

You can contact our customer assistance team by calling the phone number listed on our website or by submitting a message through our Contact Us page. Our representatives are available during normal business hours to answer general utility-related questions.

Providing basic details about your inquiry — such as whether you have questions about a new utility service, moving, or general billing guidance — will help our representatives better understand your needs.

No. We do not handle emergency requests, outage reporting, gas leaks, or urgent utility situations. If you are experiencing an emergency, please contact your utility provider or your local emergency services immediately.

We are committed to protecting your personal information. Please review our Privacy Policy for details about how we collect, use, and safeguard information submitted through our website.