Refund & Cancellation Policy

Our Commitment to Fair Service

At My Utility Switch, we are committed to providing a professional, transparent, and customer-focused experience. This Refund & Cancellation Policy explains how cancellation requests and refunds are handled for any services we may provide.

Please read this policy carefully before using our services.

Independent Customer Assistance

My Utility Switch is an independent customer assistance service. We are not affiliated with, endorsed by, or acting on behalf of any utility company, energy provider, municipality, government agency, internet provider, cable provider, or telephone company.

Service Fees

If a service fee applies, the amount will be clearly disclosed to you before any service is provided. By choosing to proceed, you acknowledge and agree to the applicable fee.

Cancellation Requests

If you wish to cancel your request, please contact our customer assistance team as soon as possible.

Cancellation requests will be reviewed based on the stage of the service at the time your request is received.

Refund Eligibility

Refund requests are evaluated individually.

A refund may be considered when:

• A service fee was charged in error.
• A duplicate payment was made.
• A billing or processing error occurred on our part.

Refunds generally will not be available once the requested assistance has been provided or completed.

Refund Process

If a refund is approved, it will be processed using the original payment method whenever possible.

Processing times may vary depending on your financial institution or payment provider.

Non-Refundable Situations

Refunds may not be available for:

• Completed customer assistance services.
• Requests cancelled after the service has been completed.
• Situations outside the control of My Utility Switch.
• Delays or decisions made by third-party utility providers.

How to Request a Refund

To request a refund, please contact our customer assistance team with:

• Your full name
• Contact information
• Date of service
• Reason for your request

Our team will review your request and respond within a reasonable timeframe.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or business practices.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this policy, please contact us.