Privacy Policy

At My Utility Switch, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact our customer assistance team.

By using this website, you agree to the practices described in this Privacy Policy.

Who We Are

My Utility Switch is an independent customer assistance service that provides general guidance regarding residential utility-related inquiries. We are not affiliated with, endorsed by, or acting on behalf of any utility company, electricity provider, energy supplier, municipality, government agency, internet provider, cable provider, or telephone company.

Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

• Name
• Email address
• Telephone number
• Information included in your message or inquiry

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• General website usage information

This information helps us improve our website and better understand how visitors use our services.

How We Use Your Information

Information collected through our website may be used to:

• Respond to your inquiries.
• Provide customer assistance.
• Improve our website and services.
• Communicate with you regarding your request.
• Maintain website security.
• Comply with legal obligations where applicable.

We only use your information for legitimate business purposes consistent with this Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve website performance, remember user preferences, and analyze website traffic.

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Information Sharing

We do not sell your personal information.

We may share information only when necessary:

• With trusted service providers who assist in operating our website or business.
• When required by applicable law or legal process.
• To protect our legal rights or investigate suspected fraud or misuse.

Any third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While no internet transmission or electronic storage method is completely secure, we continuously work to protect the information entrusted to us.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party website they visit.

Children's Privacy

Our services are intended for adults seeking information regarding residential utility services.

We do not knowingly collect personal information from children under the age required by applicable law. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Your Privacy Choices

You may contact us at any time to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where permitted by law.
• Ask questions about how your information is used.

We will respond to reasonable requests in accordance with applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.